CarByCart.com Return Policy and After-Sales Services
Return Policy
At CarByCart.com, we prioritize delivering high-quality products and services to our customers. However, we acknowledge that there might be occasions when returns are necessary. The following outlines the conditions and procedures for returning items purchased through our platform.
1Eligibility for Return
- Returns are allowed only if the received part does not match the product detailed on the invoice.
- For vehicles, returns are accepted if there is a verified manufacturing defect. This defect must be confirmed by a report from an approved vehicle inspection center, indicating it is a manufacturing issue rather than misuse.
2 Verification Process
- For parts that do not match the invoice: Customers must provide photographic evidence and a copy of the invoice highlighting the discrepancy.
- For vehicles with suspected manufacturing defects: Customers must submit a report from an approved vehicle inspection center confirming the defect is due to manufacturing and not misuse.
3. Resolution for Verified Manufacturing Defects
- If a manufacturing defect is verified, the issue will be resolved in one of the following ways:
- Repair by Supplier or Manufacturing Plant: The vehicle or part will be repaired by the supplier or the manufacturing plant.
- Provision of Spare Parts:** Necessary spare parts will be provided by the supplier or the manufacturer to rectify the defect.
- Recovery by Manufacturer:** If the vehicle cannot be repaired, it will be recovered by the manufacturer.
4 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error by CarByCart.com (e.g., incorrect part shipped) or a verified manufacturing defect.
- All returns must be shipped using a trackable shipping method, and a tracking number must be provided to CarByCart.com.
5. Refund Processing
- Visa Payments: Refunds for purchases made with Visa will be processed within 21 working days from the date of acceptance of the return request.
- Direct Bank Transfer Payments: Refunds for purchases made via direct bank transfer will be processed within 15 working days from the date of acceptance of the return request.
After-Sales Services
CarByCart.com is dedicated to ensuring customer satisfaction and providing excellent after-sales services. Our after-sales services include:
1. Customer Support
- Our support team is available to assist with any questions or concerns regarding your purchase, return process, or after-sales service.
2. Warranty Services
- All vehicles and parts sold on CarByCart.com come with a manufacturer’s warranty, where applicable. Customers can contact our support team to understand the warranty coverage and initiate a warranty claim if necessary.
3. Repair and Maintenance
- For vehicles with verified manufacturing defects, repair services will be coordinated with the supplier or manufacturing plant. Customers will be informed of the repair process and expected timelines.
4. Spare Parts Provision
- In cases where a defect can be resolved by replacing a part, necessary spare parts will be provided by the supplier or the manufacturer.
5. Recovery and Replacement
- If a vehicle cannot be repaired, it will be recovered by the manufacturer, and the customer may be eligible for a replacement or refund as per the return policy.
By adhering to this policy, CarByCart.com ensures a smooth and satisfactory experience for all our customers. Should you have any questions or require further assistance, please contact our customer support team.
Contact Information:
- Email: support@carbycart.com
This policy may be updated at the discretion of CarByCart.com. Please review it periodically for any changes.
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